FAQs

ABOUT PMKCLUB

Established since 2015
Nous n'avons qu'un seul site Web officiel:
www.pmkclub.com
Les autres sont des escrocs !!
pmkclub.com Ne vendez que des baskets UA fabriquées au même endroit et avec les mêmes matériaux que le produit d'origine

Notre engagement pour un trading sécurisé

Nous sommes dans le secteur des sneakers depuis 2015. Nous avons construit une relation stable et de confiance avec chaque client, car nos clients sont la priorité absolue de notre entreprise. Nous apprécions grandement les besoins et les suggestions de nos clients. Dans notre centre de chat en direct, vous recevrez un service rapide et courtois de nos consultants, qui seront à votre service jusqu'à ce que vous trouviez les produits parfaits que vous aimez. Pendant ce temps, nous fournissons un suivi automatique des commandes après service, car servir nos clients est la plus grande préoccupation de notre entreprise.

À propos de la qualité des produits

Tous nos produits sont de vraies chaussures, les images sur nos sites sont de vraies photos d'échantillons dans nos bureaux. En raison des conditions de lumière et d'arrière-plan, ils peuvent sembler légèrement différents de ce qu'ils font réellement dans le monde réel. L'article que vous recevrez sera identique à l'article montré dans l'image. Chaque article est inspecté avant expédition pour garantir les normes de qualité les plus élevées. La qualité et un bon service sont notre priorité absolue

Nous espérons vous donner 100% de satisfaction lors de vos achats dans notre magasin. Nous croyons en la responsabilité et nous gérons notre entreprise sur la base d'une bonne réputation et d'avantages mutuels. Tous les produits de notre site Web sont fournis de haute qualité. Nous assurons à nos clients des devis fiables, des livraisons rapides et des approvisionnements stables.Nous travaillons constamment à améliorer nos produits, services et site Web pour rendre votre expérience d'achat de mieux en mieux. Nous vous souhaitons un agréable shopping!

Guaranteed Secure Transactions

Étant donné que notre site utilise certains des logiciels commerciaux garantis les plus sophistiqués, il est extrêmement improbable que les informations personnelles que vous nous transmettez soient divulguées. Dans tous les cas où vous avez découvert ou soupçonné une fraude, vous devez contacter immédiatement les sociétés de votre carte de crédit. C’est notre garantie de sécurité. Et pour vous, cela signifie qu'il n'y a aucun risque lors de vos achats dans notre magasin. Nous faisons de notre mieux pour vous offrir le meilleur service ici, nous sommes votre meilleur choix!

Are you a reseller or wholesaler?

We are a wholesaler which have ourselves factory and original brand factories connection.

 

Why you get your shoes such early,they even didn’t release?

We got the shoes from factory workers directly. So we don’t need to wait until the shoes released from retail store or website.

Do you have any stores or locations?
No, pmkclub.com is strictly an Internet retailer and we do not have any retail outlets or locations.

 

Where do you ship to?

We ship worldwide, expect Africa

How Do I Place An Order?

Please create an account on our site. Follow the steps to checkout!

Or you can contact us directly (WhatsApp / Telegram), send us the product picture / size, we provide payment information, after your payment successful, please provide your detailed address information!

Our working Time, during this time,reply immediately!
European time (based on Paris time) AM7: 00-PM7: 00
America Time (based on Los Angeles Time) PM10: 00-AM10: 00

 

What Is The Return Policy?

We want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Our customers have the right to return the product within seven days. This term will expire on the 7th day of the day from the receipt of the shipment by the customer.
Please, acknowledge the following:
Do not request returns and refunds after expiry of the given term
Do not request returns and refunds in Facebook chat /Email or Instagram messages, Whatsapp/Telgram have always priority.

You can return a defective product or order:
1.a) In the unfortunate event that the product is defective
2.b) The received product is completely different from what has been ordered
In this case, the customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded for the total amount.

 

How much is shipping and How long does shipping take?

epacket Free Shipping 10-25days(Approximate data, sometimes more and sometimes less)
DHL/USPS/EMS/Fedex 5-15days (Approximate data, sometimes more and sometimes less)Shipping fee is 25 Dollars every pair.
Note:Different countries choose different express delivery, we will choose the express delivery most suitable for your country!

 

How Long Will Ship My Order?

We will usually ship it within 48 hours, at which time you will receive your parcel logistics information! Special circumstances (such as size out of stock) our delivery time is about 5 days, please do not urge us to ship, we will always take quality as the first requirement.
Normally you need 2-3 days to Track online to transport information!

Track INFOR ON 17track.net

 

Is Tt Safe To Shop On Your Website?

Our website is secured by SSL, you can shop with peace of mind, the website will not disclose personal information, ours is protected by Cloudflare, and hackers cannot obtain your personal information

No Risk Warranty: 100% refund within 30 days. Learn more about our customer satisfaction beliefs.

 

Are Your Products Reliable In Quality?

Our products are UA quality. 100% reliable, the website’s product pictures are taken by us, if you have any questions, please contact us!

Our shoes listed as ‘UA’ stand for unauthorized authentic. Unauthorized authentic means that they were made in the same place and with the same materials as the original product.

 

What Payment Methods Are Accepted?

We accept paypal /Credit /debit card

Note: When you jump to the PayPal page, there will be an option to use a credit card debit card. If you don’t have paypal or don’t want to use paypal, please click the credit card debit card option to pay, even if you don’t have a PayPal account

aslo Accpect worldremit/Paysend/Transferwise paysend/taobao/alipay/wechat pay,For our all customers.

 

How do you package orders?

It is double boxed and bubble wrapped to make sure the shoes box and the shoes are protected.(Except ePacket orders)

How do I take advantage of the wholesale price?

If you place more than 6 pairs in one transaction and pay through worldremit/Paysend/Transferwise(Paypal add 5%) we will offer you our wholesale price. But please contact us first and we will let you know the price after discount.

Do you provide QC pictures?

Yes, please comment in special instruction that you’re requesting QC “Quality Check” pictures of the sneakers before shipment. We will send pictures to your email/instaram/Whatsapp to confirm. Once confirmed by the buyer item(s) will ship out.*

Do you accept return?

Yes, we accept return and exchange ONLY on unworn items within 7 days after the item is received but please contact us first to provide you the return shipping address
NOTE: Buyer is responsible for the shipping fee and the loss if the package got lost.And we will only refund you after we got the items back.

 

 

Social Media Outlet & Contact info:

Youtube
pmksneaker

Instagram
@pmkclubs

SnapChat
pmkclub

Email
[email protected]

What’s App/Google voice/Telegram
+1(260)7860362

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