FAQs

ABOUT PMKCLUB

Established since 2015
We only have one official websites:
www.pmkclub.com
The rest are scammers!!
pmkclub.com Only sell UA sneakers which are made in the same place and with the same materials as the original product

Our commitment to safe trading

We are in the sneaker business since 2015. We have built a steady and trusty relationship with every customer, as our customers are the top priority of our business. We greatly value the needs and suggestions of our customers. At our Live Chat Center, you will receive prompt and courteous service from our consultants, who will be at your service until you find the perfect products you like. Meanwhile, we provide automatic order tracking after service because serving our customers is the greatest concern of our business.

About quality of products

All our products are real shoes, the pictures on our sites are real photos of samples in our office. Due to the conditions of light and background, they might look a little different from what they really do in the real world. The item you will receive will be identical with the item shown on the picture. Each item is inspected before shipment to ensure the highest quality standards. Quality and good service is our primary priority.

We hope to give you 100% satisfaction while you shop at our store. We believe in liability, and we run our business based on good reputation and mutual benefits. All goods on our website are provided of high quality. We assure our customers of reliable quotations, prompt deliveries and stable supplies.We are constantly working to improve our products, services, and website to make your shopping experience better and better. We wish you a pleasant shopping!

Guaranteed Secure Transactions

Because our site utilizes some of the most sophisticated commercial security-guaranteed software, it is extremely unlikely that any personal information that you transmit to us will be disclosed. In any instance where you have discovered or suspected fraud, you need to contact your credit card companies immediately. That’s our security guarantee. And for you, it means there is no risk when shopping at our store. We are trying our best to do best service for you here, we are your best choice!

Are you a reseller or wholesaler?

We are a wholesaler which have ourselves factory and original brand factories connection.

 

Why you get your shoes such early,they even didn’t release?

We got the shoes from factory workers directly. So we don’t need to wait until the shoes released from retail store or website.

Do you have any stores or locations?
No, pmkclub.com is strictly an Internet retailer and we do not have any retail outlets or locations.

 

Where do you ship to?

We ship worldwide, expect Africa

How Do I Place An Order?

Please create an account on our site. Follow the steps to checkout!

Or you can contact us directly (WhatsApp / Telegram), send us the product picture / size, we provide payment information, after your payment successful, please provide your detailed address information!

Our working Time, during this time,reply immediately!
European time (based on Paris time) AM7: 00-PM7: 00
America Time (based on Los Angeles Time) PM10: 00-AM10: 00

 

What Is The Return Policy?

We want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
Our customers have the right to return the product within seven days. This term will expire on the 7th day of the day from the receipt of the shipment by the customer.
Please, acknowledge the following:
Do not request returns and refunds after expiry of the given term
Do not request returns and refunds in Facebook chat /Email or Instagram messages, Whatsapp/Telgram have always priority.

You can return a defective product or order:
1.a) In the unfortunate event that the product is defective
2.b) The received product is completely different from what has been ordered
In this case, the customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded for the total amount.

 

How much is shipping and How long does shipping take?

epacket Free Shipping 10-25days(Approximate data, sometimes more and sometimes less)
DHL/USPS/EMS/Fedex 5-15days (Approximate data, sometimes more and sometimes less)Shipping fee is 25 Dollars every pair.
Note:Different countries choose different express delivery, we will choose the express delivery most suitable for your country!

 

How Long Will Ship My Order?

We will usually ship it within 48 hours, at which time you will receive your parcel logistics information! Special circumstances (such as size out of stock) our delivery time is about 5 days, please do not urge us to ship, we will always take quality as the first requirement.
Normally you need 2-3 days to Track online to transport information!

Track INFOR ON 17track.net

 

Is Tt Safe To Shop On Your Website?

Our website is secured by SSL, you can shop with peace of mind, the website will not disclose personal information, ours is protected by Cloudflare, and hackers cannot obtain your personal information

No Risk Warranty: 100% refund within 30 days. Learn more about our customer satisfaction beliefs.

 

Are Your Products Reliable In Quality?

Our products are UA quality. 100% reliable, the website’s product pictures are taken by us, if you have any questions, please contact us!

Our shoes listed as ‘UA’ stand for unauthorized authentic. Unauthorized authentic means that they were made in the same place and with the same materials as the original product.

 

What Payment Methods Are Accepted?

We accept paypal /Credit /debit card

Note: When you jump to the PayPal page, there will be an option to use a credit card debit card. If you don’t have paypal or don’t want to use paypal, please click the credit card debit card option to pay, even if you don’t have a PayPal account

aslo Accpect worldremit/Paysend/Transferwise paysend/taobao/alipay/wechat pay,For our all customers.

 

How do you package orders?

It is double boxed and bubble wrapped to make sure the shoes box and the shoes are protected.(Except ePacket orders)

How do I take advantage of the wholesale price?

If you place more than 6 pairs in one transaction and pay through worldremit/Paysend/Transferwise(Paypal add 5%) we will offer you our wholesale price. But please contact us first and we will let you know the price after discount.

Do you provide QC pictures?

Yes, please comment in special instruction that you’re requesting QC “Quality Check” pictures of the sneakers before shipment. We will send pictures to your email/instaram/Whatsapp to confirm. Once confirmed by the buyer item(s) will ship out.*

Do you accept return?

Yes, we accept return and exchange ONLY on unworn items within 7 days after the item is received but please contact us first to provide you the return shipping address
NOTE: Buyer is responsible for the shipping fee and the loss if the package got lost.And we will only refund you after we got the items back.

 

 

Social Media Outlet & Contact info:

Youtube
pmksneaker

Instagram
@pmkclubs

SnapChat
pmkclub

Email
justdoit824@163.com

What’s App/Google voice/Telegram
+1(260)7860362

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